If you want to play back video footage from any of our devices on your PC, we recommend you download and install the latest VLC Media Player. VLC media pla...

By default the Hikvision Recorders come with all the audible alarms enabled. This can cause the system to sound buzzers even if everything is recording corr...

Purpose: The system can be configured to send an Email notification to all designated users if an alarm event is detected, etc., an alarm or motion event is...

The below video will give you a short tutorial on how to download footage from your Hikvision recorder. Need more help? If you need help with anything e...

Error message: "The stream is encrypted. Please go to the Local Configuration interface to set the Encryption Key and restart live view." See...

The below video will guide you through accessing your recorded footage through the playback feature on your recorder. Need more help? If you need hel...

The below video will guide you through setting up the smart search feature. Need more help? If you need help with anything else please check out our ot...

Purpose of The Guide This guide will show you how to activate audio on a Hikvision recorder, using a Windows or Mac computer or through DVR / IVMS 4200 Sof...

In this guide, we are going to cover setting up motion detection on your Hikvision CCTV Recorder. Before You Begin Before you get started check you hav...

In this guide, we will show you how to update the firmware on your Hikvision recorder.  First, of all, you will need to raise a ticket online w...