Purpose of the guide

This guide will show you how to reset your 3rd Gen Green Feathers Wi-Fi camera and add it to the official Green Feathers app.


Our 3rd Generation cameras are compatible with the Tuya Smart app still, but the Green Feathers app will be further developed over time to implement features and settings specifically intended to streamline and improve the experience of watching and recording wildlife using our cameras and app. 


1. Background

When you set the camera up to connect to your Wi-Fi, you are 'binding' it to your account. This means it cannot be added to another phone as the 'main' account, it can only be shared to other accounts via the main account. 


First thing, make sure you delete the camera from the Tuya app before uninstalling the app, by holding your finger on the camera icon in the device list, make sure it is ticked, then select 'Remove Device' at the bottom to delete the camera:


Now you will need to reset the camera:

1. Power on the device and wait for it to play three notes to indicate it has started up
2. Press and hold the reset button for 5 seconds; you will hear it say 'Reset, camera reboot'.
3. When the camera starts saying 'Wait for Wi-Fi config', tick 'Next step', then 'Next' to begin connecting your camera to the Wi-Fi.


2. Making a new account

Now that the camera has been reset you can get it set up with an account on the Green Feathers app instead. 

Unfortunately you cannot use the account created with Tuya Smart to log in to the Green Feathers app, so you will need to make a new account on the Green Feathers app. 

You can use the same email address used to register an account on Tuya Smart, to register an account on the Green Feathers app.


You will find instructions showing how to make the new account below under the section 'Registering a new account'.


3. Let’s get started

  • Download the Green Feathers app for Android from the Google Play store by clicking here.
  • Download the Green Feathers app for iOS from the App store by clicking here.


To get started, open the app:


4. Registering an account

  1. Tap 'Sign Up' to create an account, then select 'Agree' for the 'User Agreement and Privacy Policy'. If you have already signed up then skip below to the section called 'Connecting the camera to your Wi-Fi router'.
  2. Enter your email address, tick 'I Agree User Agreement and Privacy Policy' then tap 'Get Verification Code'. If you would like to use your Google or Facebook account to sign up you can do so by tapping the relevant icon at the bottom of the page.
  3. A verification code will be emailed to you. 
  4. Enter this code into the app.
  5. Set a password for your account -  make sure it is something memorable.


Once your account is all set up, just log in to the app!


5. Connecting the camera to your Wi-Fi router

On the Home page, click the green '+' icon at the top right of the screen.


Tap on the Green Feathers Camera icon.

6. Entering the Wi-Fi details

Now you need to enter the details of the Wi-Fi network which you want the camera to be connected to. 

The name of the Wi-Fi network which your phone or tablet is connected to should be automatically filled in, you just need to enter the password. 


To change the Wi-Fi network your device is connected to, tap the icon to the right (also highlighted in red below) so you can select another network from your device settings. 


If you have reset the camera, it will be saying "Wait for Wi-Fi config", then you can just click 'Next' on the app, and you will see it begin to search for the camera. 


If it is not saying "Wait for Wi-Fi config" then follow the instructions at the beginning of the guide to reset the camera.




After a minute or so, you will hear the camera say 'Connect internet'; at this point the app will have found the camera and added it to the app, you can set a name for the camera by tapping on it.


7. What if it fails to connect?


If the camera fails to connect to your Wi-Fi network, try resetting it and start again. You can also try the alternative setup method which can be more reliable. If this still fails, it may be related to the 2.4GHz/5GHz Wi-Fi issue, about which you can read more here. You can also create a support ticket here to speak to a member of our Helpdesk team. Some models of router, like the BT Smart Hub 2, do not allow the 2.4GHz and 5GHz bands to be split. You can connect the camera to a Wi-Fi extender instead, or contact your ISP to see if they can replace the router for you.


Remember, this guide only applies to the 3rd Gen Green Feathers Wi-Fi camera which was released in December 2020, if you have an older model of the camera have a look at our guide for the 1st Gen camera or for the 2nd Gen camera. If you are unsure which camera you have, have a look at this article.


8. Adding and renaming the camera

Once it is added, to view the camera go back to the 'Home' page using the icon at the bottom left then select your camera from the list.


 


After a minute or so, you will hear the camera say 'Connect internet'; at this point the app will have found the camera and added it to the app, you can set a name for the camera by tapping on it.


9. What if it fails to connect?


If the camera fails to connect to your Wi-Fi network, try resetting it and start again. You can also try the alternative setup method which can be more reliable. If this still fails, it may be related to the 2.4GHz/5GHz Wi-Fi issue, about which you can read more here. You can also create a support ticket here to speak to a member of our Helpdesk team. Some models of router, like the BT Smart Hub 2, do not allow the 2.4GHz and 5GHz bands to be split. You can connect the camera to a Wi-Fi extender instead, or contact your ISP to see if they can replace the router for you.

Remember, this guide only applies to the 3rd Gen Green Feathers Wi-Fi camera which was released in December 2020, if you have an older model of the camera have a look at our guide for the 1st Gen camera or for the 2nd Gen camera. If you are unsure which camera you have, have a look at this article.


10. Adding and renaming the camera

Once it is added, to view the camera go back to the 'Home' page using the icon at the bottom left then select your camera from the list.



Next Steps

We hope you have found this guide useful. If it has not answered your question you can see related articles on the right or raise a ticket.