This guide only applies to the 3rd Gen Green Feathers Wi-Fi cameras.
- Before you begin
- 1. Let’s get started
- 2. Registering an account
- 3. Choosing the setup method
- 4. Setting the camera to AP mode
- 5. Connecting the camera to your Wi-Fi network
- 6. What if it fails to connect?
- 7. Naming and viewing the camera
- 8. Hints & Tips
- Next Steps
Before you begin
- This is the alternative setup method for the camera, we recommend you try this easier method first
- Test the Wi-Fi signal strength by taking a smartphone or tablet to the site where the camera will be installed; if your phone/tablet has weak signal at the installation site then the camera may struggle to maintain a connection
- Before you mount the camera in the bird box, make sure it is connected to your Wi-Fi router and can be viewed on the app. It is best to set the camera up when it is plugged in close to the router, then once it is connected you can unplug it and install it in the final location
- Ensure the device being used to set up the camera is connected to the same Wi-Fi network that you want the camera to be connected to (this is only required for the setup process)
- Make sure you know the name and password of the Wi-Fi network which the camera will be connected to
- Make sure that you are connecting the camera to a 2.4GHz Wi-Fi signal; if you don't know what this is you can read more here
- Insert an SD card if you have one; hold the camera with the lens facing up, then insert the SD card with the metal contacts facing up. You will feel a push back when inserting the SD card, push it in fully until you feel it click into place
- Plug in the power supply into the trailing cable of the camera; after the camera has powered on you will hear a three note chime, and the camera will start saying "Wait for Wi-Fi config"
- Remove the lens cap on the camera
Download the Tuya Smart app for Android by clicking here.
1. Let’s get started
To get started, open the app:
2. Registering an account
- Tap 'Register' unless you have already registered, then create an account using your email address.
- A verification code will be emailed to you.
- Enter this code into the app.
- Set a password for your account.
Once your account is all set up, just log in.
On the Home page, click the green '+' icon at the top right of the screen.
On the menu on the left hand side, select 'Security & Sensors', then 'Smart Camera'.
3. Choosing the setup method
Tap where it says 'QR Code' at the top right corner, then select 'AP Mode' instead.
Select the button where it says 'Power on the device and make sure the indicator is flashing rapidly or...', then select 'Next'.
Now you need to enter the details of the Wi-Fi network which you want the camera to be connected to. The name of the Wi-Fi network which your phone or tablet is connected to should be automatically filled in, so just enter the password. To change the Wi-Fi network your device is connected to, tap the icon to the right.
4. Setting the camera to AP mode
Now click next. Before you do anything else, we need to switch the camera to “AP mode”. This stands for 'Access Point mode', which means the camera will start broadcasting it's own Wi-Fi network which allows you to connect to the camera.
Firmly press the white button on the end of the camera’s cable three times. After ten seconds or so you should see a Wi-Fi network called 'SmartLife-0000' appear in the list of Wi-Fi networks on your phone or tablet. If that doesn't work, you should reset the camera.
To do this, hold down the white button on the lead which splits off from the camera power cable. After 10 seconds or so you should hear the camera click, play a three note chime, then say 'Reset'. After twenty seconds or so it will play the three note chime again, then say 'Wait for Wi-Fi config'.
Then, firmly press the white button on the end of the camera’s cable three times again. You may need to wait up to a minute, but a network called 'SmartLife-0000' will soon be visible in the Wi-Fi settings on your phone/tablet.
5. Connecting the camera to your Wi-Fi network
Now go back to the app, select the 'Go to Connect' button, then select the 'SmartLife-0000' network to connect to it (if your device shows you a warning that there is no internet connection just ignore it, you will connect back to the normal Wi-Fi router soon).
Now go back to the app and it should automatically begin connecting to the camera.
After a minute or so, it should have found the camera and added it to the app.
6. What if it fails to connect?
If the camera fails to connect to your Wi-Fi network, try resetting it and start again. You can also try the main setup method if you haven't already. If this still fails, it may be related to the 2.4GHz/5GHz Wi-Fi issue, about which you can read more here. You can also create a support ticket here to speak to a member of our Helpdesk team.
Please note that some routers do not allow for the 2.4GHz and 5GHz networks to be split, such as the BT Smart Hub 2. If this is the case, you can often just disable the 5GHz network temporarily, connect the camera to a Wi-Fi extender instead, or contact your ISP to see if they can replace the router for you. Click here for instructions showing how to disable the 5GHz network on a BT Smart Hub 2.
If you have a different router, try searching for "[router name/model] how to disable 5GHz".
Remember, this guide only applies to the NCIP3WF which was released in December 2020, if you have an older model of the camera have a look at our guide for the NCIP9WF or for the NCIP2WF. If you are unsure which camera you have, have a look at this article.
7. Naming and viewing the camera
You can set a name for the camera now, or later on in the settings menu.
To view the camera go back to the 'Home' page using the icon at the bottom left then select your camera from the list.
To view the settings for the camera, select the pencil and paper icon at the top right of the camera live feed. To see the meanings of the settings, have a look at this guide.
If you want to get the device easily added to other phones, tablets or computers, you won't need to go through this process again, just follow this guide to get it done in a few minutes!
8. Hints & Tips
- Keep the antenna pointing upwards as this improves the Wi-Fi range
- To improve the range of your Wi-Fi signal, purchase a Wi-Fi extender
We hope you have found this guide useful. If it has not answered your question you can see related articles on the right or raise a ticket.