This guide shows you how to set up a 3rd Gen Green Feathers Wi-Fi camera.

If you have a different model of the Wi-Fi camera have a look at our guide for the 1st Gen camera or for the 2nd Gen camera. If you are unsure which camera you have, have a look at this article. If you are confident with setting up these types of devices, just read the 'Before you Begin' section and watch the setup video. If this is new to you, please read the full text to get the most from this guide.

Before you begin

  • Test the Wi-Fi signal strength by taking a smartphone or tablet to the site where the camera will be installed; if your phone/tablet has weak signal at the installation site then the camera may struggle to maintain a connection
  • It is best to set the camera up when it is inside the house and easily accessible, then once it is connected you can unplug it and install it in the final location
  • Ensure the device being used to set up the camera is connected to the same Wi-Fi network that you want the camera to be connected to (this is only required for the setup process)
  • Make sure you know the name and password of the Wi-Fi network which the camera will be connected to, and that you are connecting the camera to a 2.4GHz Wi-Fi signal (if you don't know what this is you can read more here)
  • Insert an SD card if you have one; hold the camera with the lens facing up, then insert the SD card with the metal contacts facing up. You will feel a push back when inserting the SD card, push it in fully until you feel it click into place. If you have a waterproof camera, you will need to unscrew the plate on the underside to access the SD card slot
  • Plug in the power supply into the trailing cable of the camera; after the camera has powered on you will hear a three note chime, and the camera will start saying "Wait for Wi-Fi config"
  • Remove the lens cap on the camera, if it has one

Download the app

Download the Green Feathers app for Android from the Google Play store by clicking here.
Download the Green Feathers app for iOS from the App store by clicking here.

Main setup video

Screen capture video of the setup

Let’s get started

To get started, open the app:

1. Registering an account

  • Tap 'Sign Up' to create an account, then select 'Agree' for the 'User Agreement and Privacy Policy'. 
  • If you have already signed up then skip below to the section called 'Connecting the camera to your Wi-Fi router'.

  • Enter your email address, tick 'I Agree User Agreement and Privacy Policy' then tap 'Get Verification Code'. 
  • If you would like to use your Google or Facebook account to sign up you can do so by tapping the relevant icon at the bottom of the page.

  • A verification code will be emailed to you. 

  • Enter this code into the app.

  • Set a password for your account -  make sure it is something memorable.

  • Once your account is all set up, just log in to the app!

2. Connecting the camera to your Wi-Fi router

On the Home page, click the green '+' icon at the top right of the screen.

Tap on the Green Feathers Camera icon.

Now make sure the app is set to 'EZ Mode' in the top right, which it will be set to by default:

If your camera is not saying 'Wait for Wi-Fi config' then you need to reset it at this stage. Follow the instructions in the app or scroll to the bottom of the guide where it says 'Resetting the camera' for instructions.

3. Entering the Wi-Fi details

Now you need to enter the details of the Wi-Fi network which you want the camera to be connected to. 

The name of the Wi-Fi network which your phone or tablet is connected to should be automatically filled in, you just need to enter the password. 

To change the Wi-Fi network your device is connected to, tap the icon to the right (also highlighted in red below) so you can select another network from your device settings. 

After a minute or so, you will hear the camera say 'Connect internet'; at this point the app will have found the camera and added it to the app, you can set a name for the camera by tapping on it.

If you're having issues connecting at this stage, go to the section below called 'What if it fails to connect?'.

4. Adding and renaming the camera

Once it is added, to view the camera go back to the 'Home' page using the icon at the bottom left then select your camera from the list.

5. To do next

When you are installing the camera in your bird box, it is a good idea to keep an eye on the signal strength. If it is below 50% you may have connection issues (the signal strength is displayed on the live view screen):

To view the settings for the camera, select the pencil and paper icon at the top right of the camera live feed. To see the meanings of the settings, have a look at this guide.

To read about the motion detection settings specifically, have a look at this guide.

If you want to get the device easily added to other phones, tablets or computers, you won't need to go through this process again, just follow this guide to get it done in a few minutes!

6. Hints & Tips

  • Keep the antenna pointing upwards as this improves the Wi-Fi range
  • To improve the range of your Wi-Fi signal, purchase a Wi-Fi extender

7. Resetting the camera

1. Power on the device and wait for it to play three notes to indicate it has started up
2. Press and hold the reset button for 5 seconds; you will hear it say 'Reset, camera reboot'.
3. When the camera starts saying 'Wait for Wi-Fi config', tick 'Next step', then 'Next' to begin connecting your camera to the Wi-Fi.

8. What if it fails to connect?

If the camera fails to connect to your Wi-Fi network, try resetting it and start again. You can also try the alternative setup method which can be more reliable. If this still fails, it may be related to the 2.4GHz/5GHz Wi-Fi issue, about which you can read more here. You can also create a support ticket here to speak to a member of our Helpdesk team. 

Please note that some routers do not allow for the 2.4GHz and 5GHz networks to be split, such as the BT Smart Hub 2. If this is the case, you can often just disable the 5GHz network temporarily, connect the camera to a Wi-Fi extender instead, or contact your ISP to see if they can replace the router for you. Click here for instructions showing how to disable the 5GHz network on a BT Smart Hub 2

If you have a different router, try searching for "[router name/model] how to disable 5GHz".

Remember, this guide only applies to the NCIP3WF which was released in December 2020, if you have an older model of the camera have a look at our guide for the NCIP9WF or for the NCIP2WF. If you are unsure which camera you have, have a look at this article.

9. Next Steps

We hope you have found this guide useful. If it has not answered your question you can see related articles on the right or raise a ticket.