Purpose of the guide
This guide is intended to help you set up and troubleshoot the NC701G wireless camera kit.
Before you begin
You will need an NC701G kit.
- Before you begin
- How do I set it up?
- Troubleshooting camera issues
- Next steps
How do I set it up?
Quick start guide
Troubleshooting camera issues
First, watch this video for help with troubleshooting the camera:
Range/image quality issues
You can also take a look at this guide for some tips.
Camera seems unresponsive or dead
Is there a red LED on the receiver box (the LED's on the camera are infra-red so cannot be seen by the human eye), and does the camera get warm when it has been plugged in for a while? If so then you can be sure both power supplies are working.
You should also confirm that both camera and receiver are set to the same channel. If the camera still seems dead, please create a support ticket detailing what you have tested so far.
Doesn't connect to Wi-Fi
Unfortunately the wireless camera kit (NC701G) cannot connect to Wi-Fi, it is analogue and so it can only connect to a TV or to a PC (if you use a USB adapter).
If you are keen to be able to view the camera feed online and share it with people, you have two options. You can use a USB capture device and this guide to set the camera up for live streaming via Youtube, or you can return the camera and swap it for one of our Wi-Fi or wired cameras that can connect to an internet router. These cameras can be viewed on a computer or app without the need for additional equipment.
If you have any questions about setting up the live stream just create a support ticket, or if you would like to exchange the kit for a camera that can connect to an internet router, just give our sales team a ring on 0117 325 8128 and quote your original order number/invoice, they will be able to arrange the exchange for you.
Lights don't turn on
The LED's on this camera are infra-red, so the light they emit isn't visible to the human eye. They will automatically activate once the light levels drop enough (this is why the camera goes black and white), and you'll be able to see the infra-red light they emit when viewing the camera feed on your TV.
Cannot connect to TV
If your TV does not have yellow and white connectors, you can buy an RCA to HDMI Video Adaptor from us which will connect the camera to your TV in one go.
Interfering with TV
When the receiver is positioned close to an indoor TV antenna, it can cause interference with the TV signal. The receiver should be kept as far away as possible from the antenna to minimise this issue.
We hope you have found this guide useful. If it has not answered your question you can see related articles on the right or raise a ticket.